Refund Policy

Last updated: 2025-12-12

Scope

This Refund Policy applies to purchases of subscriptions and prepaid credits for LinkAI Route.

Prepaid credits

• Unused credits: refundable within 30 days of purchase.
• Used credits: non-refundable once consumed through API/workflow usage.
• Partial refunds: if you request a refund, we may refund the unused portion only.

Subscriptions

• You can cancel at any time to stop future renewals.
• Subscription fees are generally non-refundable for the current billing period, except where required by law.
• After cancellation, you typically retain access until the end of the paid period.

Charge disputes

If you believe a charge is incorrect, contact us first so we can help resolve it quickly (disputes/chargebacks may delay account access while investigated).

How to request a refund

Email our billing desk with your account email and invoice identifiers:

billing[at]linkai.ie

Refunds (when approved) are issued to the original payment method and may take several business days to appear, depending on your bank.